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Cat Posted on Jul 20, 2016
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My GE sss25kfpjww the dispenser for ice and water is not working. if we push the leveler the light dims and the power to the refrigerator turns off.

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geapptech

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  • Expert 157 Answers
  • Posted on Jul 21, 2016
geapptech
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Bad main control board located at rear of box

5 Related Answers

Anonymous

  • 331 Answers
  • Posted on Sep 25, 2007

SOURCE: GE GSH22JFRE WW not dispensing ice

Deb, sounds like your dispenser control board has given up the ghost. The boards come in 2 models, 4 button and 5 button. The 4 button part # is WR55X10443 (~$87.00)... the 5 button part # is WR55X10437 (~$97.00). Not too difficult to replace. UNPLUG YOUR FRIDGE!!! Remove the drip tray from the dispenser, and any screws hiding in there. Then, using a flat screwdriver and starting at the bottom of the fascia, pry the fascia away from the door and remove. Then remove the screws holding the control in place and disconnect any wiring. (Don't forget to pay close attention to WHERE the wires connect and HOW the wires are routed!) Then install the new board and rebuild. Approx. repair time for your first one is ~1 hour. Good luck!

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Anonymous

  • 410 Answers
  • Posted on Dec 16, 2007

SOURCE: GE ESS25XGMC WW Side by Side

its possible that your water tank has frozen up, try turning the refrig off and leave the doors open for about 10-15 mins and try it again. if that works just reset temp controls a little lower..

Anonymous

  • 35 Answers
  • Posted on Mar 27, 2008

SOURCE: GE Ice dispencer not working properly

for a very informative video on trouble shooting your refrigerator http://gei.portals.streamos.com/cc/channel.php?emcid=1416&empid=4533&packageid=0000

I had the problem with no water or ice dispenced and the lights dim when dispencer is used and the refrigerator compresser stops after using the dispencer and had to unplug and reset unit. GE DID NOT WARANTY IT. I bought a new motherboard for about $88 and fixed my problem. As the video shows there can be other problems that will cause some of these symptoms but not all at once. My frige was only 2 years old when this happened.

Anonymous

  • 331 Answers
  • Posted on Apr 01, 2009

SOURCE: GE Profile Refrigerator Ice/Water dispenser not working

Hi Urban Woman,

Unfortunately, your dispenser interface board has gone to appliance parts heaven and needs to be replaced. Fortunately it's relatively cheap. If I recall correctly, all you have to do to access the dispenser board is use a small flat screwdriver. There are 2 locking "tabs"/slots on either side and underneath the board (you will barely be able to see it, they're just that small). 6fb5654.jpg

Of course you already know that you need to unplug the fridge before doing any repairs so I can skip that part.

Insert your screwdriver into those slots and pry the bottom of the board out. Then grasp it with your hands and remove it completely. There are three wire bundles on it, remove them and re-install them on the new board. Then simply snap the new board into place.

This should take maybe 15 minutes to do... super easy job.

SG

p.s. Here's a link to the service manual, but the removal of the dispenser board is not in it (everything else is, though, so it may come in handy later)

p.s.s. Since you're going to be unplugging the fridge for the repair, you ought to go to Home Depot and pick up one of these to plug it back into. Transient voltage spikes are most likely the cause of all your woes... including the main board that was replaced.

Anonymous

  • 36 Answers
  • Posted on Jul 24, 2009

SOURCE: Kenmore Elite refrigerator ice and water dispensers not working

check for a child lockout button it will look like a tiny padlock ,press and hold for 3 sec.(could be the freezer door light switch)

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Ice dispenser will not dispens ice . light dims when pushed. ice maker works fine

It may be a good Idea to remove the ice bin, clean and dry ant the same time with bin removed see if while pushing the door light switch and the dispense ice control if the auger fork in the rear of the ice bin that normally turns the auger will rotate. Sometimes ice or water collects in the bin and locks the motor from turning and sometimes the motors go bad. Tell me your results, Thanks, Sea Breeze
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This could be as simple as the door switch or as complex as the dispenser control board. I would try the door switch first. When the door is close it turns on the dispenser controls. If the contact is defective in the door/light switch then this happens. Unplug remove the door switch and mark wire locations. 1 Powers the lights and the other powers the dispenser. and one is the power itself. Sea Breeze
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Sounds like the dispenser auger is frozen up or stuck. The lights dimming happens because the voltage drop from the stuck auger's motor when you try to use it. Remove the ice machine and clean it. Do not try to take it apart!
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Fridge problems

The problem is in your control board...it is a recall from GE....they will cover the repair for free for 3 years from your date of purchase...or 5 years on just the part....if under 3 years call them for warranty repair.....the board is inside a panel on the back wall.
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Hotpoint side by side Model HSS25GFPJWW

Your problems are the power board for sure. I have the same refrigerator and have read dozens of forums and advise pages looking for answers. If you let the problem countinue your fridge will completely stop cooling and all your food will be trash as has happened to me.

Symptoms: Fan in the back starts to make click or flopping sound as it tries to start up. Ice despenser doesent despense ice. water works sometimes. Eventually you notice your food defrosting partially and then refreezing as the defrost timer stops working which is controlled by the power board. Light dims and pulses when you hold the Ice despencer in. If you remove the light for the dispencer your water will work fine as long as the fan isnt making the clicking noise. Fan will eventually start up and run.

FYI GE customer Care is useless
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So your not getting water from the dispenser either??? Yes the water filter can be the source of your problem. Let me know if the water is coming from the dispenser.
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Check auger motor if getting power then probably motor gone , if
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