My monther's issue was because her ISP's (Bell) router, home hub 3000, comes default with the 2.4G and 5G SSID named the same with the same password. So her 2.4G was on a Band that was super weak, like 30%, but her 5G was at 90%. This was causing her wifi connections to use 5G as it was more available. Problem with the kindle is that it is limited to use the 1 - 11 channels / 2.4G only. I resolved this by going to the routers config (192.168.2.1) and changing the SSID from Bell553 to Foxtrot. Then i changed the 5G SSID to Foxtrox-5G and made different passwords for both. Rebooted the router and the kindle was able to connect to the 2.4G network.
Trouble connecting my new Kindle to my wi-fi
Mary, Check the attached links,instruction and guides to get kindle connected, Good luck
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