Whirlpool Cabrio Platinum High Efficiency Steam Cycle Dryer Logo

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John Daily Posted on Aug 10, 2016
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Dryer drum and motor won't turn.

Replaced thermo fuse and thermistor and the motor will not turn. All lights look normal on the panel. I push the start button and the dryer tries to turn but doesn't I can hear a sound. All belts look ok and I can turn the drum without an problem. There were no error codes. Also, how to you get to diagnostic mode? Thank's in advance.

  • John Daily
    John Daily Aug 11, 2016

    I can turn the motor by hand and the drum turns. When I press the start button the drum will move about a 1/4 inch(or sometimes won't move) and then stop.

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1 Answer

richie46

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  • Whirlpool Master 12,962 Answers
  • Posted on Aug 11, 2016
richie46
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See if the motor turns if you directly hook it up to electricity. If it does then the electronics are at fault. If no turning the motor itself is bogus.

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Timer The timer is normally not at fault when the dryer won't start. In many situations where timers are replaced they end up being returned. First, check all of the more common components in this troubleshooting guide before replacing the timer. If the dryer won't start, the cause is much more likely to be a thermal fuse or switch. The timer can not be tested, it must be replaced if it is defective.
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Belt Switch If the dryer won't start, there might be a belt switch that has failed. This is not a common problem and most dryers do not have this switch. If the dryer has a belt switch, the switch shuts off power to the entire dryer if the belt breaks. It is possible that this switch has failed, even if the belt is not broken. It can be checked with an ohm meter or continuity checker. If the dryer works at all, even if all it does is hum, this is not the problem.

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Drive Motor The dryer drive motor turns the drum and the blower wheel to exhaust the air. If the dryer won't start the motor might be defective. Before replacing the motor, check the thermal fuse, start switch and door switch because all three are more likely the cause. If the dryer won't start and the dryer motor makes a humming noise there might be something caught in the blower wheel, or the drum might be binding. Try removing the belt from the motor and checking the blower wheel for obstructions. The dryer motor can't be tested easily. If the more common components have been checked and it seems the motor itself is defective, it will need to be replaced. It is not serviceable.

Door Switch The door switch is located near the dryer door and is activated when the door is closed. If the door switch fails, the dryer won't start at all. Many types of door switch will make an audible click when they are activated. If the door switch makes a clicking sound when activated it is probably not defective. If it doesn't make a click, it can be checked with an ohm meter or continuity checker. The door switch is relatively easy to replace and is usually not very expensive.

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Thermal Fuse The thermal fuse helps to prevent a dryer fire by shutting off power to the dryer if it overheats. If the dryer won't start check this fuse first. Test the thermal fuse with an ohm meter or continuity checker. This is the most common part to fail when the dryer won't start. Once the thermal fuse has blown, it has to be replaced. It can not be reset.

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Drive Motor The dryer drive motor turns the drum and the blower wheel to exhaust the air. If the dryer won't start the motor might be defective. Before replacing the motor, check the thermal fuse, start switch and door switch because all three are more likely the cause. If the dryer won't start and the dryer motor makes a humming noise there might be something caught in the blower wheel, or the drum might be binding. Try removing the belt from the motor and checking the blower wheel for obstructions. The dryer motor can't be tested easily. If the more common components have been checked and it seems the motor itself is defective, it will need to be replaced. It is not serviceable.

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Thermal Cut Out Fuse Kit Most dryers have several temperature control devices such as a thermal fuse, thermal cut out, high limit fuse or high limit thermostat. Some manufacturers sell the thermal fuse and thermal cut out in a kit. These kits normally solve no-heat problems rather than when the dryer won't start. However, in some models, this kit will solve both problems. Even though this is not the most common part to fail if the dryer won't start, both can be checked using an ohm meter or continuity checker. If they have continuity they are good. If not, they should be replaced.
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Timer The timer is normally not at fault when the dryer won't start. In many situations where timers are replaced they end up being returned. First, check all of the more common components in this troubleshooting guide before replacing the timer. If the dryer won't start, the cause is much more likely to be a thermal fuse or switch. The timer can not be tested, it must be replaced if it is defective.

Main Control Board The main control board is normally not at fault when the dryer won't start. First, check all of the other components in this troubleshooting guide before replacing the main control board. The main control board can not be tested and must be replaced if it is defective. If there are obvious signs of burning or a shorted out component on the board, it should be replaced.

Belt Switch If the dryer won't start, there might be a belt switch that has failed. This is not a common problem and most dryers do not have this switch. If the dryer has a belt switch, the switch shuts off power to the entire dryer if the belt breaks. It is possible that this switch has failed, even if the belt is not broken. It can be checked with an ohm meter or continuity checker. If the dryer works at all, even if all it does is hum, this is not the problem.

Incoming Power Problem If the dryer won't start, check to certain there is electricity to the dryer. For a gas dryer, unplug the dryer from the wall and plug something else into the outlet to see if it's working. For an electric dryer, check the home circuit breaker or fuses. If they are working, check the outlet where the dryer plugs in with a volt meter. There should be between 208 and 240 volts. If there is power to the dryer, check the more common items in this troubleshooting guide.

Thermal Cut Out Fuse Kit Most dryers have several temperature control devices such as a thermal fuse, thermal cut out, high limit fuse or high limit thermostat. Some manufacturers sell the thermal fuse and thermal cut out in a kit. These kits normally solve no-heat problems rather than when the dryer won't start. However, in some models, this kit will solve both problems. Even though this is not the most common part to fail if the dryer won't start, both can be checked using an ohm meter or continuity checker. If they have continuity they are good. If not, they should be replaced.

Drive Belt On most dryers, if the drive belt breaks the motor can still be heard and it will still be blowing air out the exhaust tube, but the drum will not spin. However, in some dryers when the drive belt breaks the tension pulley arm trips a switch which shuts off power to the entire dryer. If the dryer won't start, check to see if the belt is broken. If it is, replace the belt and the dryer should be fine. If the belt is not broken, check the other components that can fail when the dryer won't start.

Drive Motor The dryer drive motor turns the drum and the blower wheel to exhaust the air. If the dryer won't start the motor might be defective. Before replacing the motor, check the thermal fuse, start switch and door switch because all three are more likely the cause. If the dryer won't start and the dryer motor makes a humming noise there might be something caught in the blower wheel, or the drum might be binding. Try removing the belt from the motor and checking the blower wheel for obstructions. The dryer motor can't be tested easily. If the more common components have been checked and it seems the motor itself is defective, it will need to be replaced. It is not serviceable.

Door Switch The door switch is located near the dryer door and is activated when the door is closed. If the door switch fails, the dryer won't start at all. Many types of door switch will make an audible click when they are activated. If the door switch makes a clicking sound when activated it is probably not defective. If it doesn't make a click, it can be checked with an ohm meter or continuity checker. The door switch is relatively easy to replace and is usually not very expensive.

Start Switch The start switch is on the dryer control panel. Depending on the model, either press a button or turn a dial to start the dryer. If the start switch fails the dryer won't start or make any noise. Test the switch with an ohm meter or continuity checker. If the dryer hums when the start switch is activated, or if the motor runs only while activating the start switch, the motor might be defective or something might be binding the drum preventing it from turning freely. If the dryer start switch does not have continuity when it is activated, it will need to be replaced.

Thermal Fuse The thermal fuse helps to prevent a dryer fire by shutting off power to the dryer if it overheats. If the dryer won't start check this fuse first. Test the thermal fuse with an ohm meter or continuity checker. This is the most common part to fail when the dryer won't start. Once the thermal fuse has blown, it has to be replaced. It can not be reset.
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Whirlpool duet gas dryer is not working. The lights on the control panel are on. My husband has replaced the thermal fuse, thermistor and the motor. Still will not run. Please help.

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My dryer will heat but won't turn, I replaced the Dryer motor but it still doesn't turn. The door switch works fine, when I push the start button it clicks like normal and when I open the door I...

Have you looked for a belt on the drum of the dryer? Mine has a motor but it is attached to a wheel that turns large belt that extends around the drum.
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Dryer won't start

This usually caused by a blown thermal fuse on the blower housing located behind the rear access panel. This thermal fuse is wired in series with the motor and if it blows, power to the motor is terminated and the motor cannot run. No dryer function works when the motor cannot run.

Unplug the dryer or disconnect power then remove the rear access panel. Locate the thermal fuse then bypass it for troubleshooting purposes.

jahn27_444.jpg

Bypass the thermal fuse by disconnecting the wires and joining it together. Insulate properly and plug the dryer back in. The thermal fuse is indeed blown and needs to be replaced if the dryer starts. Do not use the dryer with the thermal fuse bypassed due to fire hazards.

Clean the lint filter and make sure the vent system is not restricted then replace the thermal fuse including the cycling thermostat (thermistor for other models) as a standard operating procedure and preventive measure. The thermal fuse usually cuts out due to a failed cycling thermostat(thermistor for other models).
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Dryer makes loud humming noise but drum doesn't turn when I push start.

Check to see if the drum will turn by hand. If so, leave the door open but push the light switch button down and start the unit. Once you hear the humming sound, manually turn the drum with your hand to start. If the drum turns normally, you have a bad motor and needs to be replaced. If the drum does not turn, something is jamming the motor and needs to be disassembled and inspected.
Good luck
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