The garage door becomes slack and needs tightening
SOURCE: Sears garage door opener, chain adjustment
Loosen the inner nut on the trolley. (That is the lock nut). Then tighten the outer nut on the trolley to increase tension. The outer nut on the trolley is closest to the garage door. The chain tension should be 1/2 inch off the rail at midspan. (The chain is fastened to a threaded bolt on to the trolley. The threaded bolt has an inner and outer nut). Hope this helps.
SOURCE: Garage door shakes as if off balance when closing
SOURCE: How do I tighten sagging garage door chain?
I think you have more problems than just a sagging chain. It is most likely sagging because the bronze bushing at the gear and sprocket assembly is bad. It lets the sprocket lean forward and loosens the chain. You will also need to remove the cover from the motor unit and check the drive gear. It is a white gear just in front of the motor and is most likely stripped.
SOURCE: My garage door sometimes gets stuck and then goes
Don't tighten the chain. It sounds like you have either a broken door spring or the drive gear in the motor unit is going bad. Release the opener from the door and operate it by hand. It should be easy enough to raise that your wife can do it with no problems and it should stay put when released about waist to shoulder high.
SOURCE: I just installed a craftsman garage door opener
When the door is opening the chain will be tight on one side and slack on the other. When it is closing it will be just the opposite. It is important that you do not over tighten the chain. I suppose the wrong chain could be shipped with the opener but it wouldn't be common.
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