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The Kindle Fire comes with a one-year limited warranty they warrant the device against defects in materials and workmanship under ordinary use from date of purchase.
I would say that the store informed you that it was a warranty job and that amazon would have to be involved
call amazon direct and discuss a warranty exchange item with them or where a service agent is that you can take it to
Contact Customer Support
www.amazon.com/kindlesupport
e-mail: [email protected]
phone:
within the US:
1-866-321-8851 (toll free)
outside the US:
1-206-266-0927
(charges will apply)
if they sidebar works and you don't have an image on the screen, you definitely need a new screen. Amazon should give you a free replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.
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