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You will need to do a factory reset. Don't set a passcode!
In order to do a hard reset or a reboot, first turn the power off completely. Then while pressing the Volume + or Volume - press and hold the Power Button until the device switches on and a recovery menu appears on the screen which will guide you through the rest of the procedures. This should surely help and sort your problem.
Claudia, When you have problems logging in on a site, you should solve that on the site. There must be a I forgot my password or forgot my account thing on the login page. You should have setup any form of account recovery. Try that. We can't reset or have any tools to recover accounts. If something like that existed, it would make all security around all accounts useless.