If your kindle screen is frozen then you can navigate to the below given link. If you still find any kind of issue then take kindle support from experts or call them.
SOURCE: 1. My kindle keeps freezing. 2. When not frozen,
I had the same thing happen to my kindle. I contacted amazon customer support and within the week they sent me a replacement kindle free of charge!
SOURCE: My kindle is frozen, rebotting doesn't work. what next?
did you try the reset button ,it a very small hole that you can stick a pencil en ,try that if not go in and do a complete reset to factory .This is done by going under privacy
SOURCE: My kindle is frozen. I can't shut it off or charge it.
Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.
SOURCE: Kindle Paperwhite 1st Gen / Where is the battery
There isn't an active battery symbol, you can only see it at the top of the menu screen. There also isn't a percentage attached to the amount of battery time you have left, only an approximation.
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