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hold down power button and the volume up button till the android man comes up with all the writing
then go down to wipe data by using volume down button
highlight the wipe data press power button to ok
then the wipe data finsh it will come up with writing again go down to reboot/restart highlight reboot and restart press power button ok it then your tablet will restart it
this is an easy fix, 1. with the tablet off, press the power and vol up buttons together until unit comes on.2. using the volume buttons select wipe data/factory reset and use power button to comfire. once tablet restarts it will be just like new out the box. hope this helps
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