Hello, Lois -
A JPay account will need to have been established for your grandson, first, with money deposited in that account to pay for JPay services. He will need a JPay provided tablet with camera (cost deducted from his JPay account.) First check the policies of the correctional institution where your grandson resides.
Read the information here regarding Video Visitation:
https://www.jpay.com/Phelp.aspx#VideoVisitation
You can also call 1 800 574 5729, 24 hours a day 7 days a week to ask your questions of a real person..
Note:
Fixya.com is a website intended for asking and answering questions on how to go about REPAIRING THINGS. I chose to answer your question as a kindness.
Best wishes.
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