I take it the headphones are charged up and known to be in good working order? Are you using the 3.5mm headphone jack on the side of the TV or the white and red RCA jacks labeled AUDIO OUT (VAR/FIX)? If using the headphone jack the TV should shut off the internal speakers and output to the headphones. If using the mentioned RCA jacks you need to go into the audio options settings and set to Audio System. Also under audio settings, Audio Out, you can pick Fixed or Variable. If you opt for Fixed you will use the headphones to adjust the volume. If you opt for Variable you can control the headphone volume and muting using your TV remote control. Just make sure you have the headphone volume turned up adequately.
Testimonial: "I tried both suggestions but still no sound...your thoughts?"
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If the headphones have worked with other devices then make sure the TV isn't muted and that the TV volume is turned up enough. The only other thing that comes to mind is possible wireless interference.
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