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It can unlock only if this says as Unlock Failed:This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care
if you got this error just apply here
Hi Esther, You will need to wipe all data and do a factory reset! To do this press the volume up key and the power on button at the same time until the screen lights up!
for alcatel t10 maybe you can try to press the power and volume up button simultaneously and release the button when you see the android logo and there is a red triangle above it and wait till it reboot this might work..we have the same problem but difference is it stays on the lock screen and it never allow me to unlock it if you're experiencing the same problem this reset instructions might not work.
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