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its a camera and as with all cameras we assume you have followed the rules. the rules are with the camera off, plug in the cable to both devices. then with the pc on already, then switch on the camera. if that is what you are doing then it should work ok. if it does not then it implies the usb port you are plugging it into has some old style Sniffer program looking for a different sort of usb device that will only work when plugged into that particular socket, thus preventing anything else from working properly in that socket. turn the camera off and try plugging it in to a different USB socket.
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