DC23 Dyson Motorhead. The powerhead keeps shutting off. Figured I should by a new one. Same thing is happening with the brand new out of the box. What is the problem? How do I fix it?

Be sure the power head is getting electrical power.

Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Hi there, it's Jack at Dyson.

If your Dyson vacuum is DC23 Motorhead, you should be able to resolve this by checking for and removing any obstructions from the cleaner head, and removing any threads or hair from the brush bar and endcaps. Our Support video will walk you through the process:


If you'd like any additional advice after you've given this a try, you're welcome to get in touch with our experts directly so they can take you through some further diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Service
www.dyson.com

Hi Megan, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. From your question, I'm not sure if you own DC23 Motorhead, which has a motor-driven brush bar, or DC23 Animal, which has a turbine-driven brush bar.

You can find online troubleshooting guides for both of these machines on our Support site. I'd encourage you to select your machine from the list, then follow the diagnostic checks shown:
http://www.dyson.co.uk/support/cylinders.aspx

If you'd like further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Laura, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC21 Motorhead. I'm not sure if you've already been in touch with us directly? If not, it would be worth giving us a call so we can confirm if we're able to help under the terms of your machine's warranty.

Our freephone Helpline number is 1-866-693-9766 (US), or 1-877-397-6622 (CA). If you'd prefer, you can email your details to us at [email protected], and someone will be in touch as soon as possible.


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi Rick,
I apologize for our delayed response. I am sorry to hear you are having difficulty with your DC23. Based on the details you provided, an obstruction may have developed. For step by step instructions on how to locate and remove a blockage, please click on the appropriate link below. We are also happy to walk you through this process over the phone.
Link to Dyson support pages UK:

http://www.dyson.co.uk/support/dc23/dc23-motorhead/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual3/check-telescopic-wand-step-1


Link to Dyson support pages US:

http://content.dyson.com/support/help.asp?article=1171&product=DC23-MOTORHEAD-US

If you have any additional questions, or if the problem persists, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).
Best wishes,
Jessica

Hi there,

I'm sorry to hear you're having difficulties with your DC23 Motorhead. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.com/support/help.asp?article=1172&product=DC23-MOTORHEAD-US

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. If it's necessary to replace the Motorhead, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

Kind regards,

Jack
Dyson Online Customer Support

My Dyson DC21 powerhead shuts off on its own. There is no blockage, I have reset the brushbar several times and cleaned the filters. I am frustrated! I want this problem fixed, I have had my vacuum well over 5 years :(