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FIXYA is not a government organization, and its unpaid volunteers cannot arrange government payments.
I searched using https://www.google.com for the words "newstart allowance" and it appears to be an Australian social service. You should direct questions to the Australian government.
Contact the company. If they are a decent company, they should ask for proof and cut you slack. If not, you may be stuck. Also ask if you can move you service or postpone it.
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