Ombudsman australia
you need to give some more info on the case for people to give a more detailed answer... but if your getting no where due to the fact the debtor is not replying or answering the door then possibly try another debt collection agency who will take a % from the debt once recovered, failing that take them to small claims court or high court, im unsure about laws in Australia but in UK you can pay a little more and go straight to high court which gives them the right to enforce Sheriffs who have greater rights than what we call bailiffs here, the right to force entry into the house and seize goods to the value of the debt as opposed to having to wait for them to answer the door but you will only get your money if the debtor has enough goods or money to seize or to pay. If your Sheriffs do have higher powers than bailiffs then you simply need to wait for their reply and they will be on the case. Sheriffs can't usually be avoided by debtors unless they have nothing to give. Good Luck
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