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First, access your voice mailbox (press VM button & enter your password)
When you hear you have ??? messages, Press 7.
You will be prompted for another password (the Admin default password is 2275)
Press 2 administer mailboxes
Press 1 to reset mailbox password then follow the instructions. It will tell you what the current password is to the mailbox you select and you have the option to keep it or change it.
To initialize a mailbox you need to access the mailbox, change the default password, and record a name in the company directory. Once those 2 things are done the mailbox will start to accept messages.
That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.
Your message is not in 999. Either way, the system messages are stored and accessed from 998. From any phone, dial #6*998 and put in the password to get to the Greetings or Custom Service messages.
The original installer or whoever set up the sytsem should have left instructions on where everything is.
Note that 999 will let you reset a password or delete a subscriber mailbox. You may access any mailbox from anywhere, even remote, with the #6* xxx command.
access system manager mailbox listen for change a mailbox enter mailbox # It will ask if you want to delete security code you need to know manager mailbox number and password though. ldtsnj.com
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