SOURCE: Dyson Slim DC 18 all floors has no suction from
Hi its Darran at Dyson.
Its possible that the brush bar is not turning when you release the head into the vacuuming position. Please ensure you complete a full blockage procedure as per your user guide to see if this resolves the problem. If you do not have a copy of the user guide to hand, please visit the Support section on our website at www.dyson.com.
Alternatively, if you still need some help or advice with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
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