Trace the wires back to the area of the power switch and see if you are getting power there. If so, check the continuity between the supply and the connection for the power head.
SOURCE: power head
If you have checked the power delivery down to the powerhead and you have current running to the powerhead, then you likely have a burned fuse. There is a fuse built into the powerhead motor and is usually located on the field winding. This is not easy for a novice to replace and even most professional repair shops will replace the motor. It is possible to replace the fuse if you know what you're doing, but if the fuse blew, there may be a more serious problem, after all, the fuse is there if the motor starts to experience distress and the fuse will blow to avoid any electrical issues. The fuse can blow if something is jammed into the roller and causes the motor to labor heavily. If this is the case, then the fuse can be replaced safely. If the motor is burning out, then a new fuse will just blow immediately after replacement. What I do is take the fuse out and run the motor without it to see if the motor is still viable and replace the fuse if the motor proves to be o.k.
SOURCE: Dyson DC07 - broken 'Contact Head' release clip
Hi Wombat64
We noticed you are having difficulties with your Dyson vacuum cleaner. We think we can help, simply call our Customer service team for free on 0800 298 0298 between 7am - 10pm, 7 days a week.
We look forward to hearing from you.
Darran
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: brush inside main head doesn't spin, and stops
Hi there,
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: Dyson dc 32 animal pro turbo head problems
Hi Andree,
I'm sorry to hear you're having difficulties with your Dyson. If you've been unable to resolve your issue with basic troubleshooting, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: My Power head on my Dyson Animal DC39 will not stay spinning. Suction Issue?
There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.
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