I have tried to reset the CCU by unplugging and waiting over 20 seconds. I have tried to use the cancel button to get the unit to unlock. Now that it is locked, how do I get the door unlocked to make appropriate repairs? Thanks in advance.
You may have to use the manual release to open your door. The following link explains how:
http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed
Your washer may have experienced a momentary program glitch which can cause interruptions in operation. Sometimes resetting the Central Control Unit (CCU) will coreect these problems. To reset, you have to unplug the washer for AT LEAST 30 minutes. If the problem reoccurs after a CCU reset, then you have a legitimate problem. Take note of any symptoms and/or error codes that may be displayed. If these procedures do not correct your problem, please let me know. I hope this helps you.
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