For alcatel here's a link for a step by step troubleshooting : http://devicesmanual.safaricom.co.ke/web/alcatel-one-touch-2010/troubleshooting/calls-and-voicemail/i-can-t-receive-any-calls/
u might have to change your settings under your profiles... go to the profile and then edit under whichever profile is the one u are currently using and then go down to phone and scroll all the way down where it says do not disturb and be sure it says no. if it says yes then it will go straight to voicemail
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