http://www.satechhelp.co.za/2157/Reset-Mobicel-Retro-Factory-Default
http://www.satechhelp.co.za/4971/Common-Hard-Reset-Steps-Android-Powered-Devices
Help Center Mobicel
The first two links above are different methods. The last link is merely the phone number to Mobicel support. Bear in mind that a factory reset is designed to restore the phone to the condition you found it newly boxed.
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