An HP printer, connected to what, name a PC and its OS name and version.
tell what you are doing, fully
we have no idea at all.
doing, what , what is the goal here.
downloading with from whom, post a link so we can see context of
add port monitor, what port, what monitors for what ends?
my guess, you are
not at HP.com getting the software from HP
or loading it to a non supported OS.
ever been to HP
then click on, drivers.
it runs on XP , vista,7,8 and 10 but you must tell it first
what OS you have then load that and run that.
if the printer was setup on another PC< you may of to reset the printer, to day1 state, as told to you in users manual there at HP.
https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657
the book says it's near brand new 2017
so did you buy it new or used
do you ever have it working?, if yes where and on what PC and under what OS/?
context and history here matter.
non stated.
if you changed PCs say so
if you changed OS ,please say so, from what to what.
goday.
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