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Posted on Jan 02, 2017
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps.
Order Replacement Parts: 1-800-262-8282 (Monday-Friday 9:00 AM - 6:00 PM EST)
Service Repairs Samsonite
Posted on Jan 08, 2016
Few standard combination locks are machined to such a high degreee of precision that when the lock is put under strain one or more of the numbered rotating dials is not left a little loose while the other(s) become tight.
It is a matter of slowly turning the tight dial or barrel until it becomes loose. At this point the lock will move a little as long as it is kept under strain and one of the other numbered barrels that was previously a little loose will become tighter and so it is time to slowly turn this barrel and repeat until the lock releases.
Practice on something like a cheap cycle lock and you will discover the trick that is increasingly difficult as the quality of the lock improves.
It takes a light touch and lots of patience. So far I have even opened a quite expensive combination padlock this way but it relies on imperfect manufacture. It would be quite impossible to use the technique on a perfectly made combination lock.
Posted on Oct 02, 2016
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