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Jim Smith Posted on Feb 06, 2018

My Fresh Air Ecoquest Model 2.1 is probably 10-15 years old. We clean it regularly but lately it has started emitting a very fine black "powder" that gets on the baseboards, floor, door panels, etc.

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  • Contributor 12 Answers
  • Posted on May 19, 2018
EcoQuest
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Joined: May 18, 2018
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It is probably the charcoal from the back screen. just change the screen. you can find one here: https://freshairpurifiers.net/shop/filters_screens/

5 Related Answers

A

Anonymous

  • Posted on Sep 05, 2008

SOURCE: ecoquest air purifier

i have a ecoquest, what you need to do is push the reset button AFTER cleaning. and the preform cleaning will go away.

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Anonymous

  • 80 Answers
  • Posted on Apr 04, 2009

SOURCE: i have a fresh air by Ecoquest the motor stops

I recently fixed one with the same problem. Remove the rear cover where the switch is mounted. (Take off the filter first) The wires have enough length that it is not necessary to remove them. Use a blow dryer and blow into the opening to remove dust and moisture from the circuit boards. Either one will make it start and stop. Make sure not to get it too hot or too close. Good Luck. I can't help you with the dealer question as I'm in NC.

Anonymous

  • 80 Answers
  • Posted on Jun 06, 2009

SOURCE: I have a Fresh Air Unit from Ecoquest. The

Call toll free 1-877-710-0057 between 8: 00 AM and 5:00 PM Eastern time and they will gladly help you.

Anonymous

  • 80 Answers
  • Posted on Dec 28, 2009

SOURCE: Ecoquest Fresh Air Air Purifier turning itself off and on rapidly

There is a problem with the main circuit board. Ecoquest will replace the circuit board. If the Fresh Air is still under warranty you have to pay shipping. If it is not under warranty, you'll have to pay all of the repair cost. You'll need to call to get an RMA number before you send it in, either way.

damneddle

damneddle

  • 1607 Answers
  • Posted on Jul 19, 2011

SOURCE: Fresh Air Model 2.0 by Ecoquest ultraviolet light

Hello.

Do you have any error code like "Replace RCI Cell"?

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Related Questions:

2helpful
2answers

Ecoquest fresh air not omitting ozone

Did you clean the plate contacts with alcohol? How old is the plate? Is the glue that holds the grid in place turning brown? If it is, it may need to be replaced. Call (336) 499-2505 and ask for free email supplemental cleaning instructions before you do anything else. The instructions may help you solve the problem.
3helpful
1answer

My EcoQuest Fresh Air unit stopped working. The fuse seems to be good. It will not turn on. Any suggestions?

A common problem with the Fresh Air when they are not cleaned regularly is heat build up, which may cause circuit board failure. There are two processors on the circuit board which burn out. The circuit board can be repaired rather than replaced at a very reasonable cost and one repair facility will guarantee their work for 1 year. Call toll free (336) 499-2505 between 8: 00 AM and 5:00 PM Eastern time and they will gladly help you.
0helpful
1answer

Fresh air is making a popping sound

Carefully examine the plate. If there are black burnt spots next to the wire, it needs to be replaced. Otherwise, cleaning it will stop the popping sound.
0helpful
1answer

Is it possible to obtain an owners manual for the Ecoquest Fresh Air-Model Fresh Air 2.0? Intelliair SynAir G? We purchased a used one, biut need manual for proper cleaning instuctions.

The link below is to the EcoQuest Fresh Air manual. It doesn't specify model #'s but should provide you with the information to clean your unit. Thank you for using Fixya!
Greg

Ecoquest Fresh Air Manual
0helpful
1answer

My fresh-air by Ecoquest is about 4-5 years old and I've cleaned it before. Planned to clean it today and cannot find the cleaning manual. How can I get another one?

Call 800-989-2299 and ask the customer service rep to email you the manual or give you the site where you can download it. Use 16618 as your dealer referral number.
0helpful
1answer

Our Ecoquest Fresh Air emits very little or none ozone. It's has been getting weak over a period of time. Could it be weakened or bad electrolytic capacitor?

with power off remove back .remove plates gently due to very delicate check for cracks in glass and gently clean with soap and water dry with hair dryer and reinstall.
0helpful
1answer

I have 2 Ecoquest Fresh Air purifiers located in oposite ends of my basement. One in my work shop area (approx 28x32) and the other in my finished basement area (approx 28x50). The reason I chose this...

Hi Ed,

You should also clean the contacts points that touch the plates with the amonia and water solution. Use a brush and to remove any deposits on those contacts. Also the purification plates will not work if they are still damp when they are put into the machine. They must be completely dry in order to work. Use a hair dryer to dry off any water on the metal grid or allow them to dry for 24 hours. Hopefully that should get your plates going again.

In regards to when you should replace the plates. As long has the plate material is not cracked and you can clean the metal grids to a shine they should be good. But they should be able to last several years with good maintenance.

The RCI cells should be replaced every 3 years or when the machine displays "Replace RCI" message.

Hope this helps you.
0helpful
1answer
0helpful
2answers

I have a Fresh Air Unit from Ecoquest. The

Hi,

When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.

Dutch
0helpful
1answer

Ecoquest Freshair unit; fan is intermittent.

Hi Susan,

I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty.
Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.

Hope this helps!
Eric

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