I have MS and use a walker to excercise. It doesn't seem to recognize my steps.
SOURCE: Kolcraft tiny steps 2-1 walker having trouble
Check this site out.
http://www.kolcraft.com/customer-service/product-instructions/
SOURCE: How to reset steps on my Fitbit charge 2
hi Vicki.
this is all i can find out.
How do reset steps to zero
or this.might be of more help to you.
How to reset steps on my Fitbit charge 2 Google Search
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