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wikiHowhttps://www.wikihow.com > ... > Cell Phones
11 steps
1.
Turn off your Alcatel phone. Tap and hold the Power button until the screen shuts down. When the screen completely fades to black, then it is already off ...
2.
Press and hold the pound (#) key and Power button at the same time for about 3 to 4 seconds. You will be prompted that all the data will be deleted. If ...
3.
Select "Yes" to delete all data. Use the phone cursor on your keypad and scroll down to the "Yes" option. Press the OK button to select it. The OK button is ...
go to a place that offers free wi fi like cafes, fast food outlets or libraries then hook up wi fi on phone to it and then you can buy the mobile data from tracfone .
or you might be able to do it here https://www.tracfone.com/collectminpinpromo
I can't look at web site as it restricts ip addresses to usa only I think ..
Google search recharge tracfone data
Did you activate the new phone? Airtime won't add until you follow activation procedure. Also check signal strength bars...no signal and it will not update. If all else fails contact tracfone either via phone or chat.
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