Question about Fisher and Paykel Washing Machines

1 Answer

Fisher and Paykel IW812, will not drain, pump checked OK, Divirter valve changed.In Diagonostic mode pump drains for about 1 Min then switches to Recirculating.Fault code 37

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Fisher and P... Expert
  • 199 Answers

To change to recirculating mode then the diverter wax solenoid must be getting power fed to it and making it swap over. Sounds like a fault on the control board and board will need to be changed.

Posted on Aug 24, 2018

Ad

6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Tony Coultrip

  • 183 Answers

SOURCE: fisher & paykel GWL08 washer

faulty pcb Regards Advisor

Posted on Aug 22, 2007

fixer444

  • 106 Answers

SOURCE: fisher and paykel gw509 not draining, pump is clear

Check your exit hose spigot, it may be clogged. This is if your filter is all clean. There should be air for passage in the standpipe behind. Your hose should not fit airtight into the standpipe and neither too deep into it. Snaking out your standpipe would be good too.

Rate me pl.....if helped.

Posted on Mar 04, 2009

Anonymous

  • 1 Answer

SOURCE: wont drain looked in pump area does nto appear to

After taking all apart and putting back together 3 times looking for some type of clog in the pump area I decided to take the hose off that is located underneath the washer. There I found a penny!

All better! I love my fisher paykel! I personally fixed it.....saved myself $95.00 per half hour and parts. Since i am a woman lots of times a repairman would have said I needed a new pump!

Posted on Jun 15, 2009

John Riley

  • 441 Answers

SOURCE: Fault Code 37 Intuitive Washer -

you have a clogged diverter valve, its blue and looks like a Y, it will need to be replaced, if you want call 1-888-936-7872 they can order the part and walk you thru replacing it

Posted on Jul 10, 2009

luisa_sgro

  • 713 Answers

SOURCE: Fisher and Paykel GWL 11

Hi just read your posting.Try this,Put a couple of books under each foot of the machine high enough so you can look under the machine at the pump.Now select a spin mode and push the start button.Does the pump turn on its own?Where is your machine draining the water to,Is it into the laundry sink or some place else.Please reply with this additional information and this will help me in diagnosing this fault for you.Looking forward to your reply.

Posted on Oct 05, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fisher Paykel GWL11- US Washer


- Motor control module fault:
Fisher and Paykel washing machine error 1:
Primary Source: Motor control module.
Action: Replace motor control module.

3 - Motor control module fault:
Fisher and Paykel washing machine error 3:
Primary Source: Motor control module.
Action: Replace motor control module.

9 - Size setting fault:
Fisher and Paykel washing machine error 9:
Primary Source: Motor control module.
Action: Reset machine size as per service manual instructions. If fault repeats replace Motor control module.

10 - Temperature Sensor (Thermistor) Error:
Fisher and Paykel washing machine error 10:
Primary Source: Thermistor.
Action: Replace Thermistor.

11 - Pressure Sensor Fault:
Fisher and Paykel washing machine error 11:
Primary Source: Pressure Tube.
Action: 1 - Empty all water from the machine. Remove pressure tube from pressure sensor, clear pressure tube of any water and reconnect tube (blow down the tube is necessary). 2 - If fault repeats, replace Motor Control Module.

12 - Flood Protection Error:
Fisher and Paykel washing machine error 12:
Primary Source: Water Valves.
Action: If the water valves are on continuously, check that the water valves turn off mechanically by disconnecting power to the machine.
Secondary Source: Pump System.
Action: Check pump for blockage and drain hose for correct height(end not immersed in water) or kinked.
Tertiary Source: motor control module.
Action: If water valves are been driven on electrically, replace motor control module.

36 - Water Leak Fault:
Fisher and Paykel washing machine error 36:
Motor control module has needed to top up the water level more than 4 times during wash/rinse cycle. Most likely cause is waster siphoning out or the machine has developed a leak.
Primary Source: Drainage system.
Action: Check that the hose is not less than 850mm from the ground
Secondary Source: Pressure tube.
Action: Make sure the pressure tube is fitted correctly and doesnt have any holes.

37 - Blocked pump:
Fisher and Paykel washing machine error 37:
Primary Source: Drain System.
Action:
1. Check that the drain hose has not been kinked.
2. Check the length of the hose. 1m is maximum extension.
3. Check drain pump winding for open circuit.(Note: Pumps are fitted with a thermal cut out and will reset after cooling)
4. Check for physical blockage to pump and hoses.

38 - Pressure Sensor Fault(empty reading during wash cycle):
Fisher and Paykel washing machine error 38:
Primary Source: Pressure tube.
Action: Check if tube is fitted correctly, check for blockages or holes in the pressure tube.
Secondary Source: Motor Control Module
Action: Replace the module.

39 - Pressure Tube Fault:
Fisher and Paykel washing machine error 39:
Same as fault 38.

40 - Bowl Dis-engage Fault:
Fisher and Paykel washing machine error 40:
Primary Source: Mechanical.
Action:
1. Check that there are no clothes or other foreign objects preventing the clutch from re-engaging. Excessive suds can also stop the bowl rotating.
2. Check the clutch splines for physical damage.
3. Check that the pressure tube has not come off, kinked or blocked(blow down the tube.
Secondary Source: Motor Control Board.
Action: Change Board.

43 - Out Of Balance Switch Fault:
Fisher and Paykel washing machine error 43:
Motor control module has found that signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected.
Action:
1. Check the level of the machine.
2. Check wiring to the switch.
3. Check switch for continuity and corrosion.

44 - Water in Bowl During Spin:
Fisher and Paykel washing machine error 44:
Primary Source: Drain system.
Action: Check for blockages/kinks in drain hose and function of the drain pump.

48 - Hot and Cold Inlet Valve Incorrect Signal:
Fisher and Paykel washing machine error 48:
Primary Source: Wiring.
Action: Check the wiring.
Secondary Source: Inlet Valves.
Action: Check the resistance of the coils.
Tertiary Source: Motor Control Module.
Action: Change Module.

49 - Cold Water Inlet Valve Faulty:
Fisher and Paykel washing machine error 49:
Action: See fault 48.

50 - Hot Water Inlet Valve Faulty:
Fisher and Paykel washing machine error 50:
Action: See fault 48.

51 - Diverter Valve Fault:
Fisher and Paykel washing machine error 51:
Primary Source: Blocked diverter valve.
Action: Check for foreign objects in the valve.
Secondary Source: Motor Control Module & Diverter Valve
Action: Plug the machine into the power point but off at the control panel. Check voltage on the plugs at the diverter valve. If voltage around 230V, change diverter valve and motor control module

Oct 07, 2016 | Fisher and Paykel Washing Machines

2 Answers

Code 37 -


Hi,

To my knowledge, Error Code 37 on a Fisher & Paykel machine refers to "drain fault" which could either mean that the drain valve will not open or that the drain pump will not run. The easiest user intervention that could be performed is to check for any blockage/clog at the drain filter, drain pipe, drain pump impeller and drain valve.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Jul 16, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher and paykel IW812 error code 12 and 37, sometimes it won't drain, just beeps at me, now it's just started to coniually fill while draining.


12. (00001100) Phase 1 to 6 - Flood Protection Error
The Motor Controller module has found the water level to be above the flood level
and tried to pump the excess water out. (Under extremely high flow rate conditions
the machine may overfill during the "top-up" routine in agitate.) After pumping for
30 seconds, it has been unable to lower the water level below the flood level. Either
the water valves have stuck on and are letting water in at a flow rate that is higher
than the pump can handle, or the pump is blocked and can't remove the excess
water.
Primary Source: Water Valves.
Action:
If the water valves are on continuously, check that the water valves turn off
mechanically (remove power from machine).
Secondary Source: .Pump system
Action:
Check pump for blockage and drain hose for correct height and kinking
Tertiary Source: Motor Controller module.
Action:
If water valves are being driven on electrically, replace Motor Controller
module.
37. (00100101) Phase 1 to 6 - Pump Blocked Error ( No change in the water
level)
While draining, the water level reading from the pressure sensor has not changed
for over 3 minutes. There are three likely reasons for this fault. One is that the
drain hose or the pressure switch hose has been squashed or kinked and the pump
out rate has been dramatically reduced. The second possibility is that the pump is
partially or fully blocked. The third is that the pump is not operating due to Motor
Controller module, wiring or pump failure. This fault could also appear if the
machine is pumping to an unusually high head of drain hose or into an extended
length of drain hose. The Fourth possibility is a diverter valve fault or blockage,
water level is not altering as the diverter is stuck in the recirculation mode, giving
the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:
1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if excessively
long. A 39 inch (1 metre) extension hose of the same diameter fitted to the
existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are fitted with a
thermal cut-out, which will reset on cooling.)
4) If the Tub is empty of water, remove the pump from the pump housing and
check that it is not blocked. Also check the drain hose is not blocked.
5) If the Tub contains water, then service the pump from the top of the machine
by removing the top deck and Basket. Bail out the water, remove the pump
cap and hood and clear the restriction.
Secondary Source: Wiring.
Action:
1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Controller module.
Action:
Activate the pump by operating the machine in spin mode. Check the pump
is rotating. If it is not operating, and Primary and Secondary checks have
been performed, then replace the Motor Controller module.
Note: Consider fitting Pump Hood Kit (WM013). If (5kg) 11lb SmartDrive fit splash
guard to pump.
Quaternary Source: Diverter Valve failure (Phase 5 and 6 Eco's )
Action:
Check the diverter valve, see fault code 51
51. (00110011) Phase 5 and 6 Eco - Diverter Valve Fault
Primary: The motor controller has registered a drop in water level in the
recirculation phase of the wash cycle, water is being drained instead of recirculated.
Or water has been sprayed onto the valve from an external source and caused the
solenoid to blow.
Action:
Turn the power off at the machine but leave the power on at the wall, then measure
the voltage across the terminals of the wax actuator, if a reading of 120V is
achieved the motor controller has failed due to the valve and both will need to be
replaced.
Secondary: Check for blockage in the valve itself or a broken hinge mechanism.

Dec 05, 2012 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher and paykel iw812 fault 10?


It is possible that the machine does not start off the cycle because there are errors due to feedback from the inputs. For the program to start up the main program controller must initiate the INLET/MOTOR/DRAIN pump/ valve to open up and allow each function to be driven starting from the flow of water into the drum as also the drain valve to open to exit the water at the point of the program cycle. If this does not happen then the voltage at the valve/motor/pump must be checked or the fault relates to no voltage from the controller. This means the controller is a suspect.

If the water flows then the flow should be good, if not the inlet valve is bad or there is dirt in the filter. Also check the flow at the inlet of the water line. Once the water comes into the system the WATER LEVEL SENSOR - normally a pressure switch- must activate at the preset/chosen level to give the signal to the program controller to switch on the motor. What is most important for the motor to start functioning is that the door switch must be ON when the door is shut or this will be an error for starting the motor for rinse and wash.

Check this link to replace the inlet valve:

http://www.espares.co.uk/advice/washing-machines/a/7/1408/how-to-replace-the-inlet-valve-on-a-washer-dr.html

Finally after the wash the drain valve will be activated, the water is allowed to come in to rinse and then finally the dry spin with the drain valve/pump activated so as to drain off all the water from the clothes during the spin.

Make sure that a fault in any of the cycle will relate to the specified action, so check the command from the program module and then the executing device be it the valve or motor or pump.

Please check the link below:

http://www.repairclinic.com/Washing-Machine-Troubleshooting?red=Washing-Machine-Repair-Help

Mar 12, 2012 | Fisher and Paykel Washing Machines

1 Answer

Fisher Paykel Model IW812. Service Code 37 is appearing, what does this mean?


Error code 37 is pump blocked (or faulty) 'No change in water level.' Most likely you have a blocked or faulty pump motor (Not uncommon with F&P)
Thw pump motor is accessable from under the machine.
NOTE.. The machine must be empty before attempting this job.
TIP.. Lean machine back against the wall to contain the last of the water.
Make sure the 'latch' is unclipped to remove the pump motor. Turn anticlockwise to remove
Remove wires..
Check that the drain hole has nothing to prevent the impeller from turning.
Check that the pump motor turns freely..
Blow through the drain hose (from the basin end) to make sure there is no blockage..
Replace in reverse order..
If the problem persists you may need a new pump motor. These are normally checked for resistance. F&P say to replace if less than 33 ohm.
Good luck....Nomess

Oct 13, 2010 | Fisher and Paykel Washing Machines

1 Answer

I have a Fisher@Paykel washer changed water pump and diverter pump work for 5 min. then stop. Power to washer but no lights on. Someone said check fuse; cannot find fuse.


if no lights r on your display then your control module is proberly faulty. why did u change diverter valve and drain pump? please reply 4 more help.

Apr 02, 2010 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Fisher Paykel GWL10US Washer won't spin


Look at my issue on "eco smart won't drain, smells hot". You could have same issue and your motor just hasn't burned up yet.

Oct 16, 2008 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Fisher Paykel GWL10US won't spin


hi
if the pump works fine in diagnostic mode then it has tobe a module problem
cheers grant

Oct 15, 2008 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Fisher Paykel GWL10 US spin cycle issue


check out another website. ths.gardenweb.com/forum/laundry for other fix it tips on FPaykel.

Oct 12, 2008 | Fisher and Paykel GWL11 Top Load Washer

Not finding what you are looking for?
Washing Machines Logo

Related Topics:

215 people viewed this question

Ask a Question

Usually answered in minutes!

Top Fisher and Paykel Washing Machines Experts

Gerry Harvey
Gerry Harvey

Level 3 Expert

1481 Answers

jimorris77

Level 3 Expert

411 Answers

peter gittos
peter gittos

Level 2 Expert

247 Answers

Are you a Fisher and Paykel Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...