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Water in electrical section mp345b - Water Water Heaters

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* Water in any part of the electrical is a hazard to equipment and operators.
* Shut down all equipment to this device.
* Shut down all equipment if the area is flooded.
* Call your hot water vendor for service.
* Call your Gas utility if this is a gas heater.

*** Following is for information only.***
* Water leaks are from external pipe connections or direct tank connections (that may be under fiber insulation wrap.)
* Shut down electrical before servicing equipment.
* Check if breaker tripped out (half way position). Note which breaker is tripped then shut down breaker to cut power to heater control.
* Shut off gas supply if this heater is gas heated.
* Isolate this heater if your using back up or secondary heaters.
* check electrical box and dry out (after isolating and repairing leak.)
* Use a fan to help dry out area.
* Check components for water damage. Burns, Electrical damage. Replace components as needed.
* Pull out components to dry them if still damp.
* Note that due to time constraints, you may need to replace complete control unit and use the wet one as a back up once it's dried out.(say a week in a dry room).
* The Gas Service techs are pretty good at trouble shooting gas fired equipment. Follow their recommendations.
* Note; equipment failures of this type is usually an indication that the whole system needs service. Heater systems are usually set in place and runs with minimal maintenance. Management usually forgets about this till something happens (a leak?) then it's time to do a complete system overhaul. Many just replace the heater (usually after 8-10 years for a gas heater. 3-5 years if it's critical to operation)

Aloha, ukeboy57

Posted on Sep 06, 2018

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Posted on Jan 02, 2017

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If there is no hot water, first push the reset button on the high-temperature cutoff; test the thermostat and replace if faulty (see below). Test the heating elements and replace if faulty (see below).
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Check for crossover:
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If you are having other problems, read your product manual, or go to reliance for copy of manual, and read troubleshoot section:
http://www.reliancewaterheaters.com/lit/om.html

Unfortunately Rheem-Reliance does not post service manuals for their product. However other companies do post service manuals that might be similar to your water heater

Copy following link for troubleshoot service manual by type of gas control valve:
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Short answer: Thermostats may be bad. Replace both thermostats.
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html

Long answer:
1) If water heater has some hot water, then upper element is good and water heater has 240Volts, and best suspect is burned out lower element.
http://waterheatertimer.org/How-to-clean-sediment-out-of-electric-water-heater.html

2) If water heater has no hot water because 240volt circuit breaker is tripped on one leg, and only 120Volts is arriving at water heater, then upper part of water heater can appear to have voltage and lower part of water heater can appear to have no voltage.
Open following links for troubleshoot steps:
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html
http://waterheatertimer.org/Test-electricity-to-water-heater.html

Add a comment for more help

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1 Answer

Got storage heating and hot water tank .lights on cotroller to heat water but not heating water


1) You report that your tank-type electric water heater has lights on the controller.
Please look at label on side of tank to get brand and type of water heater.
Add a comment with all information you have, including description of product.
This will let expert possibly find a manual, and read manual alongside you to assist as you fix water heater yourself.
Keep in mind that expert cannot see your water heater, and that many things cause water heaters to malfunction, and that troubleshoot section of product manual is good place to start.

2) Search manufacturer's website for product manual so you can fix water heater yourself.
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3) If you have electric water heater and don't want to add a comment with identifying information, then look at following page for do-it-yourself troubleshooting:
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

4) If you have energy smart water heater, you can access information and manual at following link, and possibly fix water heater yourself:
Product manual link shows on page, and gives phone number.
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5) If you do not have tools or know-how to fix water heater yourself, then call a plumber.
Plumbers are expert at fixing water heaters.

6) Post question of professional water heater forum, to double check anything a plumber, friend, or fixya expert says:
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7) Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

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1 Answer

Water heater does not produce as much hot water as it use to. Could it be, that one of the heating coils is out. If so is ther a reset switch? Before I have someone check the coils.


Ordinary tank-type electric water heaters are fully repairable by homeowner.

A) Rheem electric water heater website:
http://www.rheem.com/products/tank_water_heaters/electric_water_heaters/
Find age of Rheem: look 3rd and 4th digit of serial number, for example 06 is 2006

B) Water heater has some hot water.
That says certain things: upper element is working, water heater electricity is working, reset button is not tripped, and heater is not experiencing run-away overheating event.
http://waterheatertimer.org/How-it-works.html

C) That leaves 4 suspects.

1) TP valve is running hot water out of tank, or leaking faucet is running hot water out of tank.
Check for leaks
http://waterheatertimer.org/How-to-replace-TP-valve.html

2) Lower element is burned out.
Test lower element using inexpensive multi-meter from Home Depot.
http://waterheatertimer.org/How-to-test-water-heater-element.html
Replace element with same wattage shown on label, and clean out sediment:
http://waterheatertimer.org/How-to-clean-sediment-out-of-electric-water-heater.html
http://waterheatertimer.org/Clean-sediment-out-of-water-heater.html

2) Upper or lower thermostat is bad.
Replace both thermostats for about $25.
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html

3) Burned or shorted wire located between upper and lower sections of tank.
Turn off power. Open covers on side of tank. Remove insulation. Inspect parts for signs of high heat and burning. Especially check lower element. Tighten any loose wires. Replace part that shows signs of burning.
Put insulation and cover back over thermostats so cooler outside temperature doesn't cause thermostat to misread tank temperature.
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

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1 Answer

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Ordinary tank-type electric water heaters are fully repairable by homeowner.

A) Basic info on Rheem
Rheem electric water heater website:
http://www.rheem.com/products/tank_water_heaters/electric_water_heaters/
Find age of Rheem: look 2nd and 3rd digit of serial number, for example 06 is 2006

B) Water heater has some hot water.
That says certain things: upper element is working, water heater electricity is working, reset button is not tripped, and heater is not experiencing run-away overheating event.
http://waterheatertimer.org/How-it-works.html

C) That leaves 4 suspects that cause lower amount of hot water.

1) TP valve is running hot water out of tank -or- leaking faucet is running hot water out of tank.
Check for leaks
http://waterheatertimer.org/How-to-replace-TP-valve.html

2) Lower element is burned out.
Test lower element using inexpensive multi-meter from Home Depot.
http://waterheatertimer.org/How-to-test-water-heater-element.html
Replace element with same wattage shown on label, and clean out sediment:
http://waterheatertimer.org/How-to-clean-sediment-out-of-electric-water-heater.html
http://waterheatertimer.org/Clean-sediment-out-of-water-heater.html

2) Upper or lower thermostat is bad.
Replace both thermostats for about $25.
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html

3) Burned or shorted wire located between upper and lower sections of tank.
Turn off power. Open covers on side of tank. Remove insulation. Inspect parts for signs of high heat and burning. Especially check lower element. Tighten any loose wires. Replace part that shows signs of burning.
Put insulation and cover back over thermostats so cooler outside temperature doesn't cause thermostat to misread tank temperature.
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

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