Replace plate and still have same problem.

I have a fresh air machine, had the error message "replace plate" which I did now when i turn it on and hit sanitize it works for a couple seconds and then flashed replace plate,I have replaced plate with 2 new plates but same result.

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bozrah

Contributor 23 Answers
Posted on Mar 11, 2019

bozrah

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Joined: Feb 15, 2014

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Do you have the make and model of the machine?

5 Related Answers

Tim Babcock

2794 Answers
Posted on Jul 12, 2008

SOURCE: Fresh Air Maachine by Ecoquest

I've read from some other posts on here that Ecoquest is good about returning the items and replacing them.

Anonymous

80 Answers
Posted on Jun 06, 2009

SOURCE: Install Plate Displayed

Call toll free 1-877-710-0057 and they will gladly help you.

Anonymous

80 Answers
Posted on Jun 06, 2009

SOURCE: I have a Fresh Air Unit from Ecoquest. The

Call toll free 1-877-710-0057 between 8: 00 AM and 5:00 PM Eastern time and they will gladly help you.

Anonymous

1 Answer
Posted on Sep 26, 2009

SOURCE: "Replace plate" messge appears. I replaced it but the message remains!

Regarding "Replace Card" warning, 90% of the time it's the female metal connector on the red wire going to the spring metal connection screws... The connector can have a buildup of corrosion ( green) build inside of the crimped connection. In that case, the crimped connector will need to be replaced. The black wire may also suffer from corrosion, but to a lessor extent. The replacement crimps need to be stainless steel crimps. The copper crimps corrode easily. Another thing to look out for are loose connections. The final solution would be to replace the card, or see your friendly dealer.

Anonymous

2382 Answers
Posted on Oct 21, 2010

SOURCE: Getting an error message on

Hi, the error message says " replace RCI cell"
You have to order the RCI cells from the company or call this number (336) 326-7948. After ordering the cell, the instruction on how to replace it will come along with it.
More Info..
The RCI Cell must probably be replaced, this must be done about every three years.

The part costs about $90, parts available here.

Replacement is explain at page 15 in manual available here.

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1helpful

1answer

How long do Ecoquest purifier plates last?

The "Replace Plate" message comes on for more than just the plate. Is the fan still running when it displays (Replace Plate"? The squeaking noise would be coming from the fan. I don't know what all it works for. It does display when the plate contacts are dirty, when a wire to the plates is loose or corroded, when the bulb is bad or loose and when the ozone generator quits. I have encountered all of those. Plates should last a couple of years, depending what's going on in the indoor environment. Before you go any farther, call (336) 499-2505 - they give away information and will help you solve your specific problem.

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Jun 11, 2012 • Ecoquest Fresh Air Air Purifier

1helpful

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Fresh Air Maachine by Ecoquest

I've read from some other posts on here that Ecoquest is good about returning the items and replacing them.

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Jul 12, 2008 • Ecoquest Fresh Air Air Purifier

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Hi, I have the Ecoquest SynairG4 and I had to replace the RCI Cell due to the bulb going out. The unit digital readout now keeps telling me to perform cleaning. I cleaned the filter and checked the...

Somewhere on the front of the machine, between the manual control buttons on the right, is a tiny black button labeled "reset." While the machine is running, hit that button, then turn the machine completely off for a minute. Turn it back on. This should take care of the problem. (It's actually a timed reminder, like the annoying "check engine" light on your car.). If that doesn't do it, call the company at 1-800-989-2299 for further instructions.

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Feb 07, 2011 • Ecoquest Fresh Air Air Purifier

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I was doing cleaning and maintance on my fresh air unit, I noticed the red wire was no longer connected to clip that powers ac to ozone plate. I trimmed red wire till burned part was gone got good wire...

Congratulations! You did better than many dealers!

Hopefully, the answer to your problem is far easier than replacing the clip!

On the right side of the front panel, among the manual controls, there is a tiny little "reset" button. While the machine is running, press that button.

Then, turn the machine completely off for a few minutes, and then power it up again. Hopefully, that will take care of the message.

If not, inspect the plate. Are there any defects or lint particles? Check the placement of the plate. Is it inserted in the tracks, both top and bottom? Are the metal contact fingers pressing firmly on the metal screen portion of the plate?

If this still doesn't take care of the message, there is something wrong with the wiring, plate, or contacts, or the computer is malfunctioning! Call Vollara (new name for EcoQuest) customer service 800-989-2299 and ask for repairs. Someone there may also have suggestions, before you go to the trouble of sending in the machine. Use #16618 if you need a referral number.

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Jan 13, 2011 • Ecoquest Fresh Air Air Purifier

0helpful

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I have 2 Ecoquest Fresh Air purifiers located in oposite ends of my basement. One in my work shop area (approx 28x32) and the other in my finished basement area (approx 28x50). The reason I chose this...

Hi Ed,

You should also clean the contacts points that touch the plates with the amonia and water solution. Use a brush and to remove any deposits on those contacts. Also the purification plates will not work if they are still damp when they are put into the machine. They must be completely dry in order to work. Use a hair dryer to dry off any water on the metal grid or allow them to dry for 24 hours. Hopefully that should get your plates going again.

In regards to when you should replace the plates. As long has the plate material is not cracked and you can clean the metal grids to a shine they should be good. But they should be able to last several years with good maintenance.

The RCI cells should be replaced every 3 years or when the machine displays "Replace RCI" message.

Hope this helps you.

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Dec 04, 2010 • Ecoquest Fresh Air Air Purifier

2helpful

1answer

I HAVE THE FRESH AIRE MODEL JUST REPLACED rci CELL CLEANED FILTER AND CLEANED THE OZONE PLATE. THE FAN KEEPS TURNING ON AND OFF?? STARTS RIGHT BACK UP ON ITS OWN AND THROWS NO EROR MESSAGES??

The main circuit board is probably bad. It seems Ecoquest installed a number of them that have a problem. If the machine is under warranty, they will replace it if you pay shipping. Otherwise, you'll have to pay the whole bill. Either way, call first to get and RMA number.

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Nov 23, 2009 • Ecoquest Air Purifiers

0helpful

1answer

Install Plate Displayed

Call toll free 1-877-710-0057 and they will gladly help you.

Read full answer

Jun 03, 2009 • Ecoquest Fresh Air Air Purifier

0helpful

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I have a Fresh Air Unit from Ecoquest. The

Hi,

When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.

Dutch

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Apr 16, 2009 • Ecoquest Fresh Air Air Purifier

0helpful

1answer

Message says Replace Plate

Pat,
the circuit board might be the issue here. There is another possibility.

Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.

Cleaning the contacts with denaturalized alcohol might work too.

Hope this helps!

Eric

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Dec 10, 2008 • Ecoquest Fresh Air Air Purifier

2helpful

3answers

"Replace plate" messge appears. I replaced it but the message remains!

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Nov 08, 2007 • Ecoquest Fresh Air Air Purifier

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