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You need to contact your carrier for the PUK code.
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SOURCE: how to enter PUK code alcatel one touch 602
PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.
PUK codes can be obtained through the following ways -The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.
Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.For details to obtain the PUK code for the SIMcard, please click on this link and follow my instructions.
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