Question about Platinum Computers & Internet
Have you restarted your computer?
Have you reinstalled the program from the DVD?
Have you changed any settings in the program?
Have you removed any antivirus programs from your computer, like Norton Antivirus? (You don't need antivirus programs, Windows Defender is sufficient and it will not interfere with your programs or slow your computer down)
Posted on Apr 28, 2019
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Posted on Jan 02, 2017
No guarantee but try a reinstall. First completely deinstall. Then, reboot twice. Reinstall as per directions as if it was the first time. Try a different file from scratch, then try to print. The one that was giving you the trouble may be corrupted. Reuse at your own risk.
Posted on Aug 26, 2009
My parents ran into this same issue this afternoon. After a bunch of trial and error over the phone, here's the solution:
1. Go to the Start Menu and open Computer (used to be called My Computer).
2. Browse to c:\Program Files (x86)\Nova\Print Artist Platinum
3. Right-click on Print Artist.exe and create a shortcut
4. Drag the shortcut to the desktop
5. Double-click on the new shortcut to start the application.
6. Delete the non-working shortcut.
Since I was working with my parents over the phone, some of the file names may be slightly incorrect. However, this should be close enough to get you working.
Posted on Jul 17, 2010
Try launching the program in compatibility mode. If this is a disc you're trying to install from, click on Start, goto Computer, go into your DVD Drive, right-click the Setup's EXE file, then Troubleshoot Compatibility.
If this is just a Setup EXE file you are trying to load on your computer you can do the same. Just right-click and select Troubleshoot Compatibility.
When you're presented with a list of options, select "This program worked in an earlier version of Windows", then hit Next. Just follow the prompts and then try installing it again.
Posted on Feb 24, 2011
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