I am trying to reinstall webroot, but my uninstall is telling me that webroot is running. How do I stop the program from running? At the bottom right of my screen, it says it loading

go to control panel > programs and features , high light webroot antivirus and press uninstall
turned on or not that is where the uninstall wizard removes it from the hard drive
you may have to reboot the computer when it is finished to ensure that it is fully removed

You may have another anti-virus program running which is preventing you from running your Wbebroot program. You can only have one anti virus program running at a time as they usually conflict with one another. With XP, you may have downloaded Microsoft Security Essentials. You can see if it's loaded and running by clicking on Start, Control Panel, Administrative Tools, and Services. Scroll down to the "M's" and see if the "Microsoft Antimalware Service" is listed. If it is, double click on it, and then stop the service by clicking on STOP. Then change the :startup type" to Manual and click on apply and OK. After you do this (or if the Microsoft Antimalware Service is not listed) perform the following.
Shut down yur PC and then power it back up. Immeadiately start tapping the F8 key until you see a menu titled "Windows advanced Options". Use the arrow keys to highlight "Safe Mode with Networking" and press enter. At the log-in screen click on Administrator and then click on "yes" to proceed into safe mode.
Windows will load witha minimal set of drivers. Now put in your Wbroot CD and try to load the program. If if dowsn't load, use "Add Remove Programs"in Control Panel to remove the program, After the program is removed, shut down your computer, start it again in safe mode, and then you should be able to load your Webroot software.
Finally shut down your computer and restart it in the normal manner, If Webroot still will not function, some other program you have loaded is interfering with it. You will have to find and remove the program or contact Webroot for further assistance.
If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please return to the FixYa website and rate my response to your question.
Best regards,
Yavacotech

You do not list the program you are trying to uninstall. If it is Norton or McAfee ignore the rest of this post and list the program you are wanting to remove. If not then you must first stop your old program from running before attempting to uninstall it. You can do this in Task Manager. Right click an empty space in your task bar at the bottom of the screen. Click Task Manager. Look in the processes tab and locate the program you are referring to. Then click Stop Process and proceed to remove it. If that does not work click Start >> Run and type in msconfig then hit run. Find the program in the Startup tab. Disable the program from running at Startup. Now Restart your computer then uninstall the program.

Under normal circumstances, like any other Anti-Malware software, Webroot will protect itself. You cannot randomly shut down its service. You cannot use most external uninstallers.

Always try to uninstall it using Add & Remove Programs first (on XP) or Programs and Features (In Vista and 7), or the uninstall link in All Programs on your start menu.

If you are not able to find it in any of these places, get the official cleanup utility from Webroot directly at:

http://download.webroot.com/SSCCleanup.exe

This utility is made to cleanly shut down and clean up Webroot SpySweeper, Antivirus, and Internet Security Essentials and will even remove itself when it's done.

Reinstall it after an uninstall. This should fix any messed up files or required services not running that should be.

If available, it is highly recommended that software be uninstalled through this option of Windows. To view a list of currently installed programs in your computer click Start, Settings, Control Panel, and double-click Add/Remove Programs. Within Add/Remove programs click the "Install/Uninstall" tab or click the "Change or Remove Programs" button.

have you tried uninstalling and reinstalling a program or yo ucan also try doing a system restore either of this will work

First Try This:
Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)


If it gets nasty reboot in to safe mode (follow these steps):
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"

Once you are in safe mode do this:
1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip
2. Extract the .zip file
3. double click the file "autoruns.exe"
4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done)
5. Make sure you are in the "Everything" tab (which loads up by default)
6. Hit CTRL + F (to do a Find)
7. Type "Spy" and hit ENTER
8. The first entry containing the word "Spy" in your startup instructions will be highlighted
9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item
10. Press F3 to see the next item containing the word "Spy"
11. Keep repeating steps 9 & 10 until you get through the entire list
I'm guessing you might find the following:
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
12. Reboot as normal (spysweeper should not load up)
13. Attempt uninstall, reinstall again

the better choice you have is uninstalling it and reinstalling it again.
you may have a corrpted program file, or corrupted program info in registry.

both impossible to track manually, then i advise you to full reinstall it.