Posted on Aug 14, 2009

Scanner failure message

HP Office jet 7210 All in One. When I feed paper into the top to scan or copy, it does not take it and makes a horrible grinding noise. Message says "Scanner failure. Turn power off then on again." This does not fix it.

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Michael Dickerson

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Posted on Aug 31, 2009

Michael Dickerson

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If you can scan/copy from the glass then you have a bad Scanner Motor Assembly.

Michael
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Anonymous

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Posted on Aug 14, 2009

Anonymous

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The main system is faulty same thing happened to me.

1 Related Answer

JDTec

4338 Answers
Posted on Mar 11, 2009

SOURCE: HP Office jet 7210 All in One. When I feed paper

Lean the rollers in the automatic document feeder (ADF)

Remove the document feeder tray from the product by gently pulling it.
Lift the cover of the automatic document feeder by pulling it outward.
Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
Close the cover of the automatic document feeder, and then reattach the document feeder tray.

To clear the "scanner error" message do a
Perform a partial reset

Disconnect the power cord from the product.
Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
- If the partial reset resolves the issue, you do not need to continue troubleshooting.
- If the error message displays again, proceed to the next step to try a semi-full reset.

If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
- If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
- If the error message displays again, unit may need service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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When I scan a document I get a "scanner failure power off nad on" message and the scan bar stops approx halfway across the platten. Occasionally this occurs when copying al;though the copy continues.

You can find the complete details of the error messages via:
http://h10061.www1.hp.com/ccsearch/searchpname=HP+Officejet+7210+All-in-One+Printer&opname=HP+Officejet+7210+All-in-One+Printer&qry=scanner+failure+power+off+and+on&method=prodFinder&enc=UTF-8&ctry=emea_middle_east&lang=en&dlc=en&sni=391153&search=0&submit.x=9&submit.y=7

Please make sure the entire link given above is copied on the browser at one time.

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Paper is not feeding into the top.

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HP Office jet 7210 All in One. When I feed paper

Lean the rollers in the automatic document feeder (ADF)

Remove the document feeder tray from the product by gently pulling it.
Lift the cover of the automatic document feeder by pulling it outward.
Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset

Disconnect the power cord from the product.
Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
- If the partial reset resolves the issue, you do not need to continue troubleshooting.
- If the error message displays again, proceed to the next step to try a semi-full reset.

If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.

Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
- If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
- If the error message displays again, unit may need service.

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