I just purchased a S11 headset, but I have to pick up the receiver, is their no way I can answer or hang up the phone without picking up the receiver

Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

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Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

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if the headset is a wireless one there is a button on the headset itself you need to press to pick up or hang up a call. alternativly look for a headset or pick up button on the phone needs to be pressed. this i diffulcult to answer further without knowing the model of your headset.

download user manual for the phone at the following
http://www.tc.mtu.edu/voice/equipment/Mitel5220/5220userguideR4.0.pdf
check page 23 regarding using heaset.

when the phone rings press the headset feature on your phone and then select the ringing line button.
then press cancel to hang up.

I hope this was useful.

Turn over the S11 base and insert the headset slot. This is at the top of the base. Remove the handset cord from your telephone base and plug into the handset jack (there will be a picture). Using the short cord that came with the S11, plug into the line jack on the back of your base and the other end into the slot on your telephone where you removed the handset cord. Plug the headset cord into the headset jack that is on your S11 base. Connect the the A/C power adapter to the S11 A/C jack and a wall outlet. Put on the headset. Press the handset/headset switch and pick up the handset off your telephone, set it aside to make calls. Slide the configuration switch (on the side of the S11 base) until you hear a clear dial tone.

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You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

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Can you sheck something for me; under your phone where the cables are plugged into, there are 3 types of jacks... 1 jack is to plug the phone into the wall 1 jack is to plug the handset into(picture of phone handset) 1 jack is to plug a headset into(picture of headset)
Check and make sure that the handset is plugged into the handset, and NOT the headset jack... and move the cables if that is the issue. Your problem sounds very familar to your handset being plugged into the wrong jack on the bottom of your phone, and it is more common than you think.

Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

I have the 8 button phone and if you hook up your headset the right way you just have to press the line/feature access key all the way to the right instead of picking up the receiver. Keep the headset on all the time and just press that button to answer or hang up the calls. It works great! ( I have the Dterm80 telephone)

Sure you can do it. as long as the headset has a plug for the handset your fine. Plug it in and you will have to pick up and hang up the handset as needed. The headset key eliminates you having to pick up and hang up the handset to answer with the headset.

Make sure you have the volume up on the bt headset. When it rings in your ear you push the button once and it will answer. You also hang up the same way when done.