Go into the service mode ( 10871087 ) then enter 163 then hit the start button. This clears the C6000 (heater error) and if it is a false code due to a power outage, it will clear the code and resume normal operation. If the code comes back, you likely have a bad heater lamp or thermal fuse or thermistor.
Hello sir; Here is the way to reset ;
press down "start" "#" "enter" three keys by order.then enter 163 press enter. turn power off and on.
SIM 163 Reset (only do this one SIM, by doing others you could cause your machine to no longer function. Also see note at bottom.
Entering Simulation Mode
1. Press the system menu/counter key.
2. Select Service setting using the up/down cursor keys.
3. While pressing the start key and the # key, press the enter key. (Maintenance mode is entered.)
4. Select Maintenance mode using the up/down cursor keys.
5. Press the enter key.Enter the maintenance item (163 Resetting fuser problem) number using the up/down keys.
6. Go to step 1 under method below.
Resetting the fusing problem data Description
Resets the detection of a service call code indicating a problem in the fusing section.
When a service call concerning the fusing section occurs, turn the power switch off and open the front cover.
Then, turn the power switch on and press the system menu/counter key to enter the maintenance mode.
Method
1. Press the enter key. A selection item appears.
2. Select Execute using the up/down cursor keys.
3. Press the enter key. The fusing problem data is initialized. (Four service calls, namely C6000, C6020,C6050, and C6400 are reset.)
Completion
Press the back key. The indication for selecting a maintenance item No. appears.
Note: Sometimes in order to do the reset when the machine is in an error state you need to open the top cover (like to replace the toner) and leave it open until you have performed the reset.
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I am not able to find the Maintenance mode after I get to the service setting.
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