GPS TomTom 720 GO

Hi, I was having trouble too and have found the manual for the 3rd edition online
http://download.tomtom.com/open/manuals/one3rd/refman/TomTom-ONEv3-en-GB.pdf

I'm following these instructions:

Installing TomTom HOME
Install TomTom HOME on your computer in the following way.

• Connect your computer to the Internet and then connect your TomTom ONE to your computer using the USB cable.
• A pop-up window appears. Select Run TomTom HOME. Click OK and follow the on-screen instructions.
• If the pop-up window does not appear, browse to the TomTom device on your computer and run the file named Install TomTom HOME.
• TomTom HOME is also available for download from the TomTom website.
• For more information visit www.tomtom.com/home
• Once installed, TomTom HOME will start automatically whenever you connectyour TomTom to your computer.

Hope this helps, Lynsey

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".

Please, report back if you need further assistance
My ID: alexocuello_

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Install the "QuickFix".
6) After the download is complete, choose "DEVICE" from the TomTom Home drop down menu and choose "DISCONNECT DEVICE". Wait a few seconds until the computer tells you that "NOW YOU CAN SAFELY DISCONNECT YOUR TOMTOM".
7) Turn off your GPS and let it charge for at least 1 hour.
8) Turn the TomTom ON and move it close to a window. Leave it on for at least 15 minutes. It should be able to get a lock on the GPS satellites, even if it is indoors (assuming you don't live in the middle of a city, surrounded by tall buildings)

Please, report back if you need further assistance

My ID: alexocuello_

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.

Please, do the following:

1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.
Please, report back if you need further assistance
My ID: alexocuello_

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".
Please, report back if you need further assistance
My ID: alexocuello_

I had this issue with my Go930 and solved it for Tomtom!! Firstly, you need to ensure that you have the most up to date version of Tomtom Home, from here (http://www.tomtom.com/services) and then before you dock your 720, put an SD card in. It doesnt have to have anything on it and you should only only have to do this the first time. Tomtom home will then ask you which device you wish to update, internal HDD or external. Choose the internal HDD and you are sorted

The cd that normally comes with your TomTom is to load TomTom Home onto your computer, and maybe the owners manual, both of which you can download for free from TomTom.

If you insert the CD that came with your device, it'll automatically connect you to TomTom Home. Once you connect your device via USB your computer will recognize it after the the software has been installed and automatically connect you. You don't necessarily need to restart your computer after installation, but I recommend it