Side by side freezer not cold not cold.

Hello friend, thanks for your inquiry!

I understand that the top of your Frigidaire freezer is not cold but the lower half is. I would recommend to perform a defrost on your freezer, I understand that it is a frost free freezer but it could be that maybe something has caused it to freezer over. You can perform a manual defrost by unplugging your appliance for four to six hours. If that is unsuccessful and you are still not getting cooler temperature up top I would seek assistance from a professional to come out and diagnose your appliance. -Matt

That is the dumbest answer I've ever heard from a technician.

The cold control on most boxes controls the freezer temperature. You want the freezer temp to be around zero degrees.

Somewhere (usually in the refrigerator section) there's another control that actually sets a damper, letting some cold air from the freezer into the refrigerator. Higher numbers equal lower temperature. Find that second control knob and turn it up by 1 or 2 numbers, let an hour or so pass and check your refrigerator temp. You want about 40 degrees in the fridge.

watch this video I made. this is subzero with low level of freon (almost out). same situation on all refrigerators and freezers. you can see ice at the begging of evaporator. if there would be a little more freon evaporator might of frost up at the top might frost half of evap other half would be not even cold.

Try to defrost the freezer and see if the air valve opens and closes properly if all of that works then there is a problem with the fan that moves the cold air into the refirgerator

You may have a leak of refrigerant, you may have a warm air leak when the lid is closed, or you may just need to defrost it manually. use heat ONLY, do NOT poke at the ice or frost with anything

The evaporator coil must be lightly frosted from the top to bottom. This proves that all of the r-134a freon is still present in the system. If you visiblely see that it is not (half frosted the other half warm?no frost) then this is a sign that the r-134a freon has leaked out. Another way to determine for sure is to use refrigeration gauges to check the pressure.

let me know what you found then we can take it from there... hope this was helpful

Check your lower air shutter that lets cold air move from the freezer to the refrigerator's. You may have something blocking the air flow, food, plastic, etc... There should be a dial that opens, and closes the door.

Model numbers of Kenmore , starting with 253. are made by Frigidare . The compressor probably has a valve out , either the high-side , or low-side . Probably the low-side valve is bad , therefore , the high-side will pump but not get the freezer as cold as it should be . Both sides have to work . Low-side helps pull the refrigerant thru the system , while the high-side pumps pressure thru the system .

I have a Scandinova chest freezer and the left hand side froze, but not the right side, because the compressor in the box under the right side of the freezer was getting so hot, a small amount of heat was conducting back through into the right side of the freezer and preventing anything on that side from freezing!
I solved this problem by running the compressor outside of the of the freezer box, by taking the air vent off, unbolting the compressor and then pulling out by about 20cm and running it from there.

check the seals on the fridge sounds like there might be a section not connecting with the fridge