Not all anti virus / anti spy-ware can do everything
some information that may just help you use the link below only from a clean computer
MBAM
Disconnect that computer from the internet !
using a CLEAN computer download the MBAM program as mentioned in the link and copy it to a USB key.
copy it from the USB key to your desktop on the infected computer and run it as directed in the link.
You may want to do this from SAFE MODE
Run the program but do not change any options.
when it has don't let it delete anything it has found.
When it is done TURN OFF your system restore on ALL drives.
At no time should you allow the infected computer to go on-line.
When it is done then get yourself a copy of AVG 8.0 free and install that on the infected computer.
When installed do a FULL, SLOW scan without doing any updates.
Do NOT cancel any of the programs until they are finished.
If not mentioned go to your control panel, select system, then the system restore tab and TURN OFF system restore on ALL drives and then shut down and re start.
Do not try to use system restore to go back. It may already have corrupted your restore points
I have had many problems over time and my son introduced me to Bleeppingcomputer.com Here is there link become a member find a person that can help you. This is the best! Good Luck! Sea Breeze
http://www.bleepingcomputer.com/
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