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Hoover nextra washing machine , not draining washed chenille and it has shed the velvety stuff and blocked everything . what, if anything, can we do? hoover nextra HNF 4147
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Hi Thanks for using FixYa. The start and pre-wash usually flash due to a clogged
drain hose or the water pump. You’ll need to drain the water out of the
base and also check to see if there's something
stuck inside the pump or the drain hose connected to the pump (pump is usually
located at the bottom and towards the back of the washing machine). If the
drain line isn't clogged, you may have a problem with the water pump such as a
frozen pulley or a broken impeller. If that's the case replace the water pump. Please
do accept the solution if the issue is resolved or else revert for further
assistance. Thanks Rylee
Yes Disconnect drain hose from the rear of washer. You will need to use special pliers that have notches in them to grab the hose clamp or you might need a Screw Driver if the hose clamp is a regular hose clamp. Remove clamp and flush washer hose with a high pressure hose or garden hose. Inspect drain where you took the hose off for any blockage. You might have to do this two or three times.Yet most of the time one time is good enougg. Good Luck!
I found the basic instructions that came with the washing machine and found that you need a screwdriver to undo a screw to remove the filter cover. I then gradually released the filter cover to empty the water out of the machine in small quantities into a shallow tray. I was then able to remove the filter and clear it of 2 x 20p pieces and a load of gunk. I then removed the 'washable' floormat from the drum as the rubber backing from the mat was crumbling and probably not helping the filter. Filter cleaned and cover screwed back in, mat in the bin, and everything working fine since.
I did try ringing the customer support number and after pressing loads of keys to select appropriate options; confirming my address, postcode, name, date of birth, email address, mothers maiden name, what the kids had for breakfast etc, I was allowed to ask how to get the filter cover off. Apparently this is a technical query and would involve arranging an engineer to call. I declined this very kind service option and opted for a screw driver, common sense and a positive attitude. Worked for me! No blood shed, a tiny bit of sweat whilst trying to get through on phone, and only tears of joy when I fixed it all by myself.
Empty your machine manually by lowering the drain hose into a bowl or bucket. Then remove the kick plate and check the filter for blockages.Before replacing try the machine on drain to see if the pump is running, if problem persists there may be a blockage in the pipe from the drum to the pump.
I had a problem and when they took the back off. Underwire bra had got jammed through drum holes which stopped it spinning and water issues. I hope this might help.
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