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We just bought a new Dyson animal. Most of our home is hardwood, but the carpeted areas are impossible to push. Suggestions?

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You need a vacuum with an adjustable height powerhead, and also suction control. Dyson has neither

Posted on Oct 24, 2019

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askdyson

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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Bought a brand new dyson animal and it is

    Hi there,

    I'm sorry to hear you're having difficulties using your DC14 Animal on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

    You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

    If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 26, 2011

    askdyson

    AskDyson

    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Just purchased a new Dyson

      Hi there,

      I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

      If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Sep 28, 2011

      Tom Chichester

      • 55370 Answers

      SOURCE: I just bought a brand new Dyson DC28 and

      If you can, check the latest Consumer Reports buying guide for guidance.

      Posted on Sep 11, 2012

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      Reading this blog. Dyson is of little to no help. How disappointing when you spend a small fortune on one of their products. I'm just now experiencing hard to push with. DC25 Animal. Can't adjust height....


      sorry to say your dyson is not the fault, its your carpet, a lot of new carpets have a tight weave pattern, this makes it impossible to push any vacuum. all new carpets have a directional pile always vacuum with the pile. The best option is to buy a auto drive kirby it does all he hard work for you. you can pick a refurbished one up for around 300

      Aug 12, 2017 | Dyson Vacuums

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      How do I make the machine easier to push forward ?


      Dyson will tell you to remove the gaskets from the cleaning head. I have 2 Dysons, both of which became impossible to push after new carpet was installed. I was skeptical, but it worked.

      Nov 29, 2015 | Dyson DC14 Animal Bagless Upright Cyclonic...

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      Why does dyson dc39 ball drag on floor which scratches hardwood and makes it difficult to push on carpet. Just started doing this after four years.


      It sounds like the axle connections have gotten dirty or bound with animal hair or other material. Cleaning the axles can resolve this issue. Contact Dyson for assistance here:
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      Ensure you have the correct model number and purchase date when talking with the representative.

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      You need to call Dyson. We had the same problem with 2 of them! When we installed new carpet, the newer machine was literally impossible to push. Long story short, they advised us to remove all of the gaskets on both heads. Their better now, but I question the quality of a product which has to have parts removed in order to function. Also, I suspect that those gaskets kept dust from being introduced into the interior of my home. I doubt that I'll ever own another when these 2 die. . .

      Jul 26, 2017 | Vacuums

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      If you can, check the latest Consumer Reports buying guide for guidance.

      Sep 11, 2012 | Dyson DC28 Animal Airmuscle Vacuum Cleaner

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      Extremely difficult pushing vacuum over new carpet


      Hi Julie,

      I'm sorry to hear you're having difficulty using your DC17 on this particular carpet type. I'd encourage you to contact the carpeting manufacturer for advice, as they should be able to recommend the best way of cleaning it.

      If you'd like any further assistance with your machine, please email us on askdysonUS@dyson.com, or give our customer Helpline a call on 1-866-693-9766.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      May 09, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

      1 Answer

      Bought a brand new dyson animal and it is impossible to push thru our new carpeting. I set to the highest pile but still can't push it. Seems fine on lesser pile carpeting.


      Hi there,

      I'm sorry to hear you're having difficulties using your DC14 Animal on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:

      http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

      You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

      If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Online Customer Support

      Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

      1 Answer

      Just purchased a new Dyson animal vacuum and cannot push it thru the carpeting. I have it set to the highest pile carpeting but it is impossible to push. Seems to work fine on less thick carpeting.


      Hi there,

      I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

      If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Online Customer Support

      Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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