We have a spooling problem. The sharp mx-2300n just says "ripping" and 20% complete but won't move from there and print anything. Can cancel print job from Mac but won't stop anything at the printer end. Have triedall matter of things.

Go into the Job review mode and highlight the pending print job (note: it may be stuck in processing). You should then get the option to delete the job.

Make sure that the pending print job is also cleared from the network print queue. They can sit in the queue and be persistent on processing, even after you've cleared the copier. Clear the queue prior to deleting the job on the copier.

If this doesn't, disconnect the copier from your network and try the above steps again, then reboot the copier and reconnect it to your network.

If you're trying to print out Adobe-based web pages from the internet, this may be what's causing your copier to jam up. There's known coding anomalies with Adobe-embedded documents on web pages. Trying to directly print from the web page can stall or lock up the print process.

We are having the same issue (on an MX-3501), when the network is disconnected, the printer does not show the offending "ripping" job, but as soon as it is reconnected, the job reappears. There are no jobs on the print server, and the printer has been deleted from the user whose job shows up in as "ripping." Any thoughts?