Print a self-test report
Use the following steps to print a self-test report.
IMPORTANT! Try to print a self-test report after every solution even if the solution resolves the issue.
Solution one: Clear the paper jam
Follow these steps in the order presented to resolve the paper jam.
Step one: Remove loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism
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