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I just installed an HP Officejet8600. I can print from the PC but from the touchpad can't scan, copy or fax. Get scanner failure message

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  • HP Master
  • 66,213 Answers

If you just bought it new , return it

Posted on Dec 10, 2019

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6 Suggested Answers

6ya6ya

6ya staff

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SOURCE:

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Posted on Jan 02, 2017

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map9966

Mike Peluso

  • 2351 Answers

SOURCE: Office Jet K60xi Scanner Failure

Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Posted on Apr 25, 2008

lumir

  • 105 Answers

SOURCE: HP photosmart c7180 scanner failure

Hi,
you can run a reset on the printer and clear the scanner failure yourself. You can find the instructions at: http://www.inkbank.com.au/webcontent21.htm
good luck...
L.C.

Posted on Jun 13, 2008

Anonymous

  • 2 Answers

SOURCE: hp laserjet m1319 mfp series

Are you using the software that shipped with the machine? I use the" HP Scan To" program which allows me to scan it to a slew of file types.

The only downer: I can't put the software on more than 1 computer. Apparently, it recognizes that the printer is hooked up to another machine and won't let me install any drivers on other computers (except the print driver).

Posted on Oct 06, 2008

Anonymous

  • 1 Answer

SOURCE: HP shotosmart 3310

i cannot scan any documents

Posted on Nov 05, 2008

leroyal

Leroy Elliott

  • 2120 Answers

SOURCE: Hp officejet 5610 Wont scan . Print. Copy

your printer is dead and is uneconomical to repair. sorry

Posted on Jan 25, 2009

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1 Answer

I can't get my HP potosmart C6180 ALL IN ONE PRINTER TO SCAN/COPY OR FAX WITHOUT GETTING A SCANNER FAILURE MESSAGE SAYING UNABLE TO SCAN,COPY OR SEND A FAX


Solved! I now can scan wirelessly throughout my network. I downloaded the drivers for a friends newer HP all-in-one scanner and I can scan. Look for the driver for the 309a series of printers and install it. Complete the install and set up your existing printer. You can now scan, print, fax wirelessly. It includes updated HP apps for these functions that work with OS 10.5. I didn't upgrade to the HP 1.1 drivers through Apple. The file name is: PS_AIO_05_C309a_Net_Full_Mac_WW_102.dmg

May 24, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

HP Officejet J5780: Cannot scan, copy, or fax from my computer.


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

Nov 12, 2009 | HP Officejet J5780 All-In-One InkJet...

3 Answers

Try to copy and get scanner failure motice


scanner failure is a hardawre problem. try to copy again and check if the scanner light is on. once the scanner light is not working then try to return your printer in the store that you have purchased it.

Oct 20, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Print OK - Scanner Problem


I have the same machine and I can not fax or scan. Do I need special software?

Jul 02, 2009 | HP LaserJet 3015 All-In-One Printer

1 Answer

Hp officejet 5610 Wont scan . Print. Copy


your printer is dead and is uneconomical to repair. sorry

Jan 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP C7180 All-In-One (Fax)


Does it say Scanner Failure...?

If then try these steps mentioned bellow:

Remove all the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is above the place wher we install ink cartridges it is a metal part which moves in a metal bar) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Then if it prompts the ink cartridges insert ink cartidges
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Sep 01, 2008 | HP Photosmart C7180 All-In-One InkJet...

2 Answers

Scanner Failure, 'Power off and on' message - therefore, fax will not work


Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.

Even then try the steps mentioned bellow:

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.

Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK

Check to see if it prints a Fax test

Good Luck

Aug 29, 2008 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

Office Jet K60xi Scanner Failure


Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Apr 25, 2008 | HP OfficeJet k60xi InkJet Printer

2 Answers

Scanner failure


You can copy, but not scan or fax from the flatbed...

You can copy, but not scan or fax from the feeder...

 

Am I reading this correctly?

Oct 18, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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