At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Hi. On my printer there is an error 0x0... message on screen. I have done the reset, with pulling the usb cord out and then placing it back and also unplugging it. Can you please assist me? Thanks
FYI: Simply pulling/replacing a USB cable or pulling/replacing the power cable does not perform any sort of reset.
Full reset: a. Unplug the power cable from printer when the printer is powered on. b. Press and hold # and 6 while plugging in the power cord. c. Wait until "Semi full reset" displays ("Semi" appears despite the fact this key sequence is defined as a full reset). d. Answer questions - Language/country, etc.
Partial reset: a. Unplug the power cable from printer when the printer is powered on. b. Press and hold # and 3 while plugging in the power cord. c. Wait until "partial reset" displays. d. Answer questions - Language/country
FYI: Simply pulling USB cable out and replacing it does not do a reset. Same with pulling/replacing power cord. From my experiences with this printer, one can perform the following types of resets:
Semi-full reset: a. Unplug the power cable from printer when the printer is powered on. b. Press and hold # and 6 while plugging in the power cord. c. Wait until "Semi full reset" displays.
Partial reset:
a. Unplug the power cable from printer when the printer is powered on. b. Press and hold # and 3 while plugging in the power cord. c. Wait until "partial reset" displays.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Cold reboot. Disconnect all wires and cables after shutting down as much as possible, leave disconnected from power and computer for 3 minutes then follow OEM instructions for hook-up and restart
Lean the rollers in the automatic document feeder (ADF)
Remove the document feeder tray from the product by gently pulling it.
Lift the cover of the automatic document feeder by pulling it outward.
Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a Perform a partial reset
Disconnect the power cord from the product.
Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
If the partial reset resolves the issue, you do not need to continue troubleshooting.
If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset
CAUTION:
Performing a semi-full reset deletes any saved phone numbers on the product.
Disconnect the power cord from the product.
Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
Try making a color copy by pressing the Start Copy Color button on the product control panel.
If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
If you are get that error message than unplug the power cord, and than press Poun and Number 6 Keys together on the keypab of the printer. While these keys are pressed and hold, than at the same time plugged in the power cord and dont release the two buttons. After say 30 second you will get a new message on the screen of the printer. All of the above steps actually reset the printer. I hope this will work.
When you install your printer, did you install the driver first ??? If not, unplugged the USB cable from the printer and uninstall the printer of your computer and restart your PC.
Re-install the driver first and connect your USB cable when the software prompt you to do so....
×