Https://help.brother-usa.com/app/answers/detail/a_id/74629/~/error-2023---usb-communication-error
"Error 2023 - USB Communication Error"
This typically indicates a communication error between the Brother machine and the computer.
1. Turn off the Brother machine, wait 15 seconds and then turn the machine back on.
2. Attempt to scan again.
- If you're able to scan, then the issue is resolved.
- If you still receive the error, go to step 3.
Warranty Calculator to check the status of your machine's warranty. If your machine is out of warranty, we offer a repair option. Please contact Customer Service for warranty or repair options.
- If the USB port appears undamaged, go to step 5.
step 8.
here for instructions.
9. Download and reinstall the Scanner driver, which includes the DSmobileCapture software. Click here for instructions.
Don't reinstall using the DVD. Instead download the latest version of the software from http://support.brother.com.
10. Attempt to scan again.
- If you're able to scan, then the issue is resolved.
- If you still receive the error, then the issue is likely caused by a software conflict. If you have another computer, try installing your machine on that computer and scanning. This will determine if there is a problem with this computer.
If after troubleshooting you are still unable to scan, contact your computer manufacturer for additional support.
Error code 2023 on a Brother scanner typically indicates a communication slice master error between the scanner and the computer.
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SOURCE: I lost my code sheet and I can't program my
Radio Shack has a pretty good search feature for old instructions on their website. You will need their part number off the unit, which will be something like "20-321". Do a search and you can get a PDF instruction manual for it online.
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