- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Every time there is paper jam, the printer knows the job is not completed and hence tries to re-print after the paper is removed and cover is shut.
Clear the print job from computer.
Power off the printer and Clear the paper jam (if any)
I would try to use different tray. The paper pickup roller in one path may be worn out.
eg Sheet feeder or multipurpose tray.
Load paper in new tray
Set the application to use new tray
Ensure you sue the right thickness (gsm) of the paper. Quality of paper is crucial. Too thin; too thick can affect functioning.
There is not a reset for jams in service mode. Did you open and close all the doors and make sure they are closed all the way. Most likely you still have a small piece of paper left some where in the paper path or you may have a broken sensor flag.
Take a little soap and a little water and clean the gray feed tire that is located in the document feeder. Check for any paper obstructions. If the machine has had a lot of prints I would replace the feed tire.
×