Hi. You have to remove the top cover, after removing it you have to reach on the back of the lock switch, there's like a plastic ring that you have to pull up.
SOURCE: duet front load washer control locked--How do I undo??
Unplug washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front and locate the bottom
of the door switch/lock unit.
4. Located on the bottom of the door switch/lock unit is a
tear-drop shaped tab.
5. Gently pull the tab down about a ¼" or until a click is heard
SOURCE: Whirlpool duet front load washer, DFL code
Here are the steps to unlocking the door manually
1.Unplug machine
2.remove bottom panel
3.Reach up along the inside of the front panel and locate the botttom of the door latch assembly
4.Located on the bottom of the door latch assembly is a tear dropped shaped tab
5. Gently pull down on the tab about a 1/4 inch or until a click is heard.
6. You may now open the door.
This code means the door lock mechanism has failed or the central control unit has failed. Replace the door lock mech. first. This should fix the problem. (before replacing anything make sure there is no obstruction around the switch or in the switch.) After the machine has been unplugged it may fix itself. if not replace door lock mech.
SOURCE: control panel locked on my whirlpool duet washer
Hold the end of cycle signal for 3- 5 seconds.
SOURCE: control panel locked
The following link explains how to correct a Control Lock problem for your washer:
http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet
I know this link is for Kenmore Elite and Whirlpool Duet. The newer model Maytags are manufactured by Whirlpool (which also makes the Kenmore Elite) so these instructions should apply. Keep in mind control panel options between models may differ slightly, but the locking feature instructions should be printed on the front panel. If you are not sure, there should be a tech sheet inside the washer behind the lower kick panel under the door. If not directly behind the panel, the sheet should be affixed to one of the interior cabinet walls.
If these preliminary measures do not correct the problem, you may have a more serious problem. If you have questions, or require additional assistance, please let me know. I hope this helps you.
NOTE: The Control Lock feature is a built in safety feature that allows you to lock the front panel to keep small children from manipulating the controls.
SOURCE: WHIRLPOOL FRONT LOAD DOOR LOCK IS STUCK IN
try pushing in the door at the same time as you try to unlock it?
you could try giving the side of the washer a good hard slap? that some times jolts it into working,, but at the end of the day its a repair mans job to sort it out unless you realy wont to take the top off and pull on the cable to unlock the door>
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