When I press the remote control, the head won't move, either. But the massaging part works.
SOURCE: Ultramatic bed problem - bed
Had same problem with my husbands moms bed. Found out that it ended up being a stripped plastic piece that the screw uses to raise and lower the bed. Because its stripped the screws don't have anything to grip on again to raise or lower bed. Piece needs replacing, but not sure where to get them.
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