Please understand that you are talking on a public forum to regular people who offer advice, not to the company that you are dealing with. Contact Amazon directly for account questions.
To cancel your Prime membership, follow the easy steps below:
Log into your account
Under the Account and Lists menu
Paid members who haven't used their Amazon Prime benefits, including FREE Two-Day Shipping, Prime Video, and Prime Music will be eligible for a full refund. Paid members who have used their Amazon Prime benefits may be eligible for a partial refund based on use.
SOURCE: do i get proof when i cancel amazon prime?
I used to have Amazon prime and I received an E-mail that stated I cancelled and when I did it. Good idea to print it in case they ever try to charge you again (that didn't happen to me but always better safe than sorry).
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