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Make sure the lock is locked. Some padlocks retain the key while unlocked. Some padlocks trap the key when unlocked. Be careful not to break the key off. Jiggle, push and pull. If already broken, you might need pliers or a broken key extractor to remove it. A thin piece of stiff wire can sometimes be used to hook a broken key.
sound like problem in the theft security systm,try this insert another key in the ignition switch, the other key could be worn where pcm and bcm dont recognize it. and switch ignition on engine off watch padlock symbol with ignition switch left on 10 minutes the padlock symbol will extinguish or turn off then you will turn off ignition switch wait 5 seconds then try starting vechicle if start your theft security failing need let dealership check it out.
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